1. What this document is
These User Terms apply to you personally when you use Turntwo Interact, provided to you under the agreement between the organization you're part of ("the Subscriber") and Turntwo Technology B.V. ("Provider", "we", "us").
Turntwo Technology B.V. is registered at Niasstraat 35, 1095 TV Amsterdam, The Netherlands, KVK 42217973. Contact: info@turntwo.com.
This is separate from:
- The commercial agreement between Provider and the Subscriber (pricing, scope, service levels and the Data Processing Agreement). You're not a party to that.
- The Privacy Policy, which explains what happens to your personal data.
If these documents conflict: the commercial agreement between Provider and the Subscriber governs first (within it, the Order Form prevails), followed by these terms, followed by the Privacy Policy, unless a specific clause states otherwise.
By logging in and using Interact, you accept these terms. We'll ask you to confirm this at first login, and we keep a record of that acceptance (who, when, which version).
2. Who can use Interact
Access is granted to you by your organization, for use in connection with your work. Your access can be suspended or revoked by your organization or by Provider.
You're responsible for keeping your login credentials confidential and for all activity under your account. If you suspect unauthorized access to your account, notify us immediately at info@turntwo.com.
3. What you can do
- View dashboards, reports, and anomaly alerts generated by Interact.
- Use the chat and agents to ask questions about your organization's data for legitimate business purposes.
- Share output (e.g. a generated insight or report) with colleagues, in line with your organization's own internal data policies.
4. What you can't do
- Attempt to access data outside your authorized scope (e.g. another subscriber's environment, data your role isn't permitted to see).
- Use Interact to extract data for purposes unrelated to your work, or to build a competing product.
- Attempt to reverse-engineer, decompile, or derive the underlying source code of Interact.
- Attempt to circumvent security controls, rate limits, or monitoring.
- Input personal data of third parties (e.g. individual customer PII) into the chat interface beyond what's necessary and permitted by your organization's own data policies. Interact is a business intelligence tool, not a general-purpose data processor for sensitive personal data.
- Share your login credentials with others; each individual should have their own account.
- Use outputs in a way that misrepresents them as verified fact without the appropriate diligence. Interact's AI-generated insights are decision support, not a substitute for judgment.
5. AI-generated content
Interact uses AI models to power chat responses and generated reports. Outputs may be inaccurate or incomplete. You're responsible for verifying important outputs before acting on them, particularly for decisions with material business or financial impact.
From time to time we may offer new or experimental ("beta") features on a trial basis. These are provided as-is, may be changed or withdrawn at any time, and may be less reliable than our standard features.
6. Monitoring and product improvement
Provider may monitor usage of Interact for security, troubleshooting, and service-quality purposes. We may also use de-identified, aggregated usage patterns (not tied to you individually) to improve Interact. If you send us feedback or suggestions about the product, we may use that feedback freely to improve Interact, without any obligation to you.
7. Confidentiality
Non-public information you encounter about Interact itself (e.g. unreleased features, technical implementation details) is Provider's confidential information. Please don't share it outside your organization without our consent. This doesn't restrict your normal use or discussion of your own organization's data and insights.
8. Availability and support
We aim to respond to support requests within 8 business hours, but Interact is provided "as available" and we don't guarantee uninterrupted access. Planned maintenance will be communicated where possible.
Except as expressly stated in these terms, Interact is provided without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.
We're not responsible for delays or failures caused by circumstances beyond our reasonable control, such as internet or third-party infrastructure outages.
You agree to use Interact in compliance with applicable law.
9. Intellectual property
Interact, its underlying software, and its outputs' presentation format remain the property of Provider. Your organization's underlying business data remains your organization's property at all times.
10. Liability
To the fullest extent permitted by law, Provider's liability toward you personally under these Terms is limited to direct damages only, up to a maximum of EUR 500 in aggregate. Provider is not liable for indirect or consequential damages, including but not limited to loss of profit, loss of business opportunity, or loss of data, arising from your use of Interact.
Nothing in these Terms limits Provider's liability for damage caused by intent or willful recklessness ("opzet of bewuste roekeloosheid"), since such a limitation is not permitted under Dutch law.
This cap applies only to Provider's liability toward you as an individual user. It's separate from, and doesn't affect, the liability terms in the commercial agreement between Provider and the Subscriber, which govern Provider's overall liability for the Interact service.
11. Suspension and termination
Provider or your organization may suspend or terminate your access to Interact at any time, including immediately in case of a suspected breach of these terms, a security concern, or your departure from the organization. Where practical and not a security risk, we'll give notice and a chance to resolve the issue first.
12. Governing law and jurisdiction
These terms are governed by the laws of the Netherlands. Any dispute will be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory law provides otherwise.
13. Changes to these terms
We may update these terms from time to time. Material changes will be communicated via in-app notice and email, and require renewed acceptance at next login.
14. Miscellaneous
- Severability. If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in effect.
- No assignment by you. You can't transfer your rights under these terms to someone else. Provider may transfer this agreement in connection with a merger, acquisition or sale of its business.
- Language. If these terms are translated into another language, the English version controls in the event of any conflict or ambiguity.
15. Questions
Contact info@turntwo.com with any questions about these terms.